Privacy Policy

1. Information We Collect

We collect information you provide when you create an account, manage clients, or contact support. This includes:

• Account details such as your name, email, and business information
• Client and pet records you add to the platform
• Payment details processed securely through our partners (we never store full card numbers)
• Usage data and diagnostics that help us improve BarkOnTrack
• Messages exchanged with our support team

2. How We Use Your Information

The data we collect supports, protects, and enhances your experience. We use it to:

• Provide, maintain, and personalize the BarkOnTrack platform
• Process payments and send confirmations or receipts
• Deliver service announcements, updates, and support responses
• Monitor usage trends to inform product improvements
• Detect, prevent, and address security or technical issues

3. Information Sharing

We never sell or rent your data. We only share information when:

• You ask us to or give explicit consent
• Trusted vendors help us run the platform (under strict agreements)
• We are responding to a legal requirement or protecting our rights
• The business undergoes a merger, acquisition, or asset transfer

4. Data Security

Safeguards include encryption, access controls, and proactive monitoring:

• Encryption at rest and in transit across all sensitive endpoints
• Routine security audits, penetration tests, and vendor reviews
• Granular access controls, MFA, and ongoing employee training
• Hardened infrastructure hosted in secure data centers

5. Data Retention

We retain information while your account remains active or as required to provide services. When data is no longer needed, we delete or anonymize it unless retention is required for legal, regulatory, or compliance reasons.

6. Your Rights

You can control how your data is used:

• Access and update profile or organization settings
• Request deletion of your account and associated data
• Export data in a portable format for your records
• Opt out of marketing communications
• Withdraw consent where applicable

7. Cookies and Tracking

Cookies help us remember preferences, understand usage, and keep sessions secure. You can control cookies through your browser settings, but disabling them may impact parts of the product experience.

8. Third-Party Services

BarkOnTrack may link to or integrate with third-party tools. Their privacy practices are independent, so review their policies before sharing information.

9. International Data Transfers

Information may be processed outside your country. When we transfer data, we rely on lawful mechanisms and ensure contractual safeguards stay in place.

10. Children's Privacy

BarkOnTrack is not intended for children under 13. If you believe a child has shared personal information with us, please contact our team so we can remove it.

11. Changes to This Policy

We may update this page periodically. When we do, we refresh the "Last updated" date and provide notice for material changes.

12. Contact Us

Have a privacy question? Email us at hello@barkontrack.com.